Smart and Skilled

Smart and Skilled is a reform of the NSW Vocational Education and Training (VET) system. It's helping people in NSW get the skills they need to find a job and advance their careers. From 1 January 2015, Smart and Skilled provides eligible students with:

  • an entitlement to government-subsidised training up to and including Certificate III
  • government funding for higher-level courses (Certificate IV and above) in targeted priority areas.

Go to the Smart & Skilled website to check your eligibility and fees.

Enrolment Conditions:

SkillsLink Training has a comprehensive Smart and Skilled Enrolment Policy and Procedure. The following documents should be downloaded to assist with you with understanding all about the Smart & Skilled enrolment conditions:

Student Information and Support:

Go to Student Information to find out more about the support available to assist you with your studies. This includes:

  • Literacy, Numeracy and English Language
  • Assessment Process
  • Reasonable Adjustment
  • Recognition and Credit Transfer


Deferral or Withdrawal from Training:

Deferrals:

If, for any reason, you wish to defer your involvement in training and assessment, please discuss this with your trainer as the first step. Your trainer may refer you to another appropriate staff member to discuss any support requirements, or to the Customer Protection Officer if you have a complaint or grievance. In all instances we will endeavour to implement processes that will support you to continue with your training. If you decide to defer you can only do so for a maximum of 12 months. After this time you will not be entitled to continue with your course.

Withdrawals:

If you decide to withdraw from a course, we ask that you discuss the reasons for doing so with your trainer and assessor or staff member. They may refer you to another appropriate staff member to discuss any support requirements or to the Customer Protection Officer if you have a complaint or grievance. If you still decide to withdraw then the following applies:

  • You should give formal notice, preferably in writing, of the date and reasons for your withdrawal.
  • You will be refunded any outstanding fees in line with the Refund Policy.
  • You will be issued any Statement of Attainment for units assessed as competent within 21 days of notice of discontinuation.
  • Your Training Plan will be updated and you will be given a copy.
  • You will be given the results of any assessments.

Customer Protection:

SkillsLink Training has a Customer Protection Policy in place as contractually required under Smart and Skilled. This is included in the Complaints Policy which outlines the following procedures:

  • Every attempt will be made to resolve any student complaints using the SkillsLink Training Complaints Policy.
  • Any complaint or grievance will be actioned as part of SkillsLink's commitment to Continuous Improvement.
  • On notification of a complaint or grievance, procedures will be followed as per the Complaints Policy.
  • The Training Manager will be the designated Customer Protection Officer. Their role will be to handle all complaints and grievances and to ensure Customer Protection contractual compliance with the Smart and Skilled Guidelines.
  • The contact details of SkillsLink's Customer Protection Officer are: Patrick Foley, patrick.foley@skillslinktraining.com.au Phone 02 65834 7288.
  • If a student feels matters are unresolved to their satisfaction and wish to inform a third party, they should contact the NSW Department of Education and Communities Consumer Protection Unit for Students. They can do so at:

https://smartandskilled.nsw.gov.au/for-students/consumer-protection-for-students