Student Information

Student Handbook

Download our Student Handbook

Student Support

SkillsLink Training is able to provide a range of support services to students and referrals to other community support services. If you think you will have difficulty achieving the outcomes of the course, discuss this with your trainer or the Training Manager. It is best if this is done prior to commencing the class or as early as possible once the class commences so your needs may be assessed and accommodated if possible. SkillsLink Training offers specialised support in the areas of Literacy, Numeracy and English Language.

In recognition of the particular needs of specific groups, we also offer specialised programs such as the LifeSkills Express for people with a disability and the Birpai Learners Programs for Indigenous learners.

Blended Learning

All of our Certificate III and Certificate IV qualifications allow you to Start Anytime. You may join a course already underway completing what you missed out using supported self-directed learning with face-to-face workshops with your Trainer. This is called Blended Learning.

Download the Blended Learning Brochure to find out more.


For all VET accredited courses, students are required to meet the competency standards and will be assessed using a range of methods such as research assignments, case studies, written assessments, simulations and group projects. Information about your assessment requirements will be provided by the trainer in your first class.Students have the right to one re-assessment if the competency is not achieved first time.If you are not happy with an assessment outcome, you have the right to appeal through the Assessment and Appeals Process.

Reasonable Adjustment

Students with disabilities will be interviewed at enrolment to ensure any required adjustments are included in their training and assessment plan. This allows for special needs of our students to be catered for both in the delivery and assessment process. Note that if you have a disability, you will be eligible for a concession.

Recognition and Credit Transfer

SkillsLink Training recognises both prior learning (RPL) and Credit Transfer.Recognition of Prior Learning acknowledges skills and knowledge gained through formal training and work experience. The process assesses the evidence of current skills and knowledge of the candidate against the elements of competency.Credit Transfer (Mutual or National Recognition) is a process whereby the national qualifications or accredited units of competency issued by one Registered Training Organisation are recognised by another for the purposes of providing credit or advanced standing into national qualifications.SkillsLink Training has a comprehensive Recognition Strategy. Go to Recognition of Prior Learning to find out more.

Complaints Policy

At SkillsLink Training, we believe that a professional response to complaints leads to improvements and creates confidence in the outcome.
Complaints, as well as compliments and other constructive feedback, create opportunities for an organisation to improve its services and prevent future problems. Students are able to access this and other policies here.